Alice K Juq

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Verified Reviewer

MOST HORRID EXPERIENCE

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The internet is down most of the time. No post sale services. Don't answer calls n messages aren't responded. Worst experience with East Pune center whose in-charge is Vikas, a very unprofessional n incompetent employee.
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Loss:
$4500
Cons:
  • Connection is frequently down unethical behavior of employees

Preferred solution: Full refund

User's recommendation: Please refrain from opting YOU BB

Resolved
Ajiz C

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Verified Reviewer

Resolved: Renewal Process Worst YouBroadband

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Updated by user Dec 29, 2023

Company fixed the issue and I have been provided with apology. Service Resumed

Original review Dec 14, 2023
1) WORST DECISION OF RENEWAL of youbroad Band account still not GettAny Response from You broad band team :/ Hereby Myself Ajiz chaki Would like to inform/Complain you that My You BroadbandAccount number:- 214**** Username:- ajizk786 Is That How YouBroadband Provide services 2) Payment Details 12 Dec '23 BIL/INFT/CLG442****/Bill Payment/ 3, 450.00 On 12/12/2023 Shared Details To Mr Sameer Contact-99877 9**** since yesterday Informing him that made payment please Renew my account yet No Response he saying I have Lots Of Work Now Not Taking call 3)3)To 3Years Old Clients. Please Take Appropriate Action at Earliest Registered Email Id :- azizaustin@***.com Reg.Mobile Number :- 869104****
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Preferred solution: To Get My Account Services Active

ANIL C Sdb

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Verified Reviewer
| map-marker Surat, Gujarat

SERVICE ISSUE AND DISCONNECT PLAN - 217**** - ANIL B CHAUHAN

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Dear Team Last one week 3 days net is not working, your engineer is come 2 times and solve problem but next day same issue net is not working. i request you please disconnect my plan and refund the amount ASAP. Account Number - 217**** User Name -ac407 name - ANIL B CHAUHAN
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User's recommendation: Bad Service poor very poor

Anayat H Onl

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Verified Reviewer
| map-marker Hyderabad, Telangana

WORST CONNECTION EVER

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They will come on first call when u need connection once u pay the suffering starts. Afterwords no call pickups, no services, severely frequent connection problems and nobody to hear to you.
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Cons:
  • No service
  • Customer suffering
  • Frequent connection issues

Preferred solution: Full refund

User's recommendation: Never get their connection

Priyadarshini R Vhc

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Verified Reviewer

Inform potential customers

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We have an account with You Broadband since 2018. The quality of the internet connection has always been average with the connection dropping frequently. Our connection is activated as required based on our travel. This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result. They took 2 days to send someone to check the cable. They confirmed that the cable needed changing in that visit and raised a request at the same time on 4th September. It is now 14th September and it is still not fixed. I have called them over and over again - our contact Mr Kazhi, customer care center, area in charge Mr Kokade, another contact given for the area Mr More, Mr Pramod and so on. I have gone to their office in person. I have been told that it has been escalated to the manager TWICE!! They have all lied to me over and over again saying it will be fixed that day, in the next half hour, hour etc. We have heard them complaining in the background saying they have only renewed for a month and the cable has to be changed. Their infrastructure has failed and they have treated us very badly to simply replace one cable coming into the router. Do not take their connection. Their staff is under trained and uninformed. Their customer service is non-existent. They will take your money and give zero service. Half the month has gone without my getting a single seconds connection. And the clock has started, so I have to APPLY FOR SERVICE CREDIT to get back the 15 days that I have lost!!! Avoid avoid avoid!
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Loss:
$11
Cons:
  • Untrained and incompetent staff who lie
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Avoid this service provider at any cost.

Anonymous
map-marker Rajkot, Gujarat

Internet not working since 7 days

After jio line internet not working on sunday and holiday Unstable state this is due to your Ahmebabad network employees Please see last six month records So they are favour to jio
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Resolved
Mireya Obb
map-marker Ahmedabad, Gujarat

Resolved: Internet not working

Your Service is very badd Wtf not slov the my problem last 4 days And engineering response in very bad Not answ my call
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Raju S Elw

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Verified Reviewer

New connection

Not responding there is no response about our calls & complaint we just make there payment for new connection they committed to make your connection in 07 days working untill today there is not any response from You broadband
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Loss:
$11

User's recommendation: please confirm connection before of payment

1 comment
Guest

Dear Subscriber, Greeting from YOU BROADBAND! We regret for inconvenience caused to you. We are requesting you to write us at customercare@***.co.in or call us at 912129**** for quick support.

Angelika Jip

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Verified Reviewer
| map-marker Pune, Maharashtra

Very very poor service, every next week internet connectivity is down.

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very very poor service, every next week internet connectivity is down and area manager or service engg is not picking up call's and bluffing. west of money. very very poor service, every next week internet connectivity is down.very very poor service, every next week internet connectivity is down.do not register for new connection in future. Rahul Chawda Nagpur
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Kolapuriramesh K

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Verified Reviewer
| map-marker Denver, Colorado

Internet not working

Good evening sir since from three days no internet connection already we called manager also and technician also but they are not giving response also please I request you to take action
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Preferred solution: No response from them

User's recommendation: Yes already we contact to manager also no response

Latha K Xfm

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Verified Reviewer
| map-marker Kurkancheri, Kerala

My wifi is not working

My wifi not working more than a day,i raise a complaint via email and over the phone,but still youbroadband didn't take any action
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Kasidee Plb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pune, Maharashtra

Complaint about worst service

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You Broadband - Complaint about worst service
You Broadband - Complaint about worst service - Image 2
Service partner is not answering calls and worst service ever, its being 5 days since i register for net bordband but till today i dont have access to Internet. Even company costumer service is worst.
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Saikumar V Rtt

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Verified Reviewer
| map-marker Hyderabad, Telangana

Issue with router and internet

Issue with router and wifi asap need to check unable to connect with customer please comment us connect with us
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Madhava Reddy T
map-marker Visakhapatnam, Andhra Pradesh

Delay of service

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Gave a complaint yesterday morning about the internet but the company couldnt resolve the issue. Please make sure to act fast in these situations.
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Preferred solution: Internet connection

Ainslee Swf
map-marker Chennai, Tamil Nadu

Fed up of ur Chennai office

Connector box installed in our building . 3 yrs not paying not answering . Very smartly paid off current amount . Care to hoots attitude by Chennai office Suresh Shivalaya bldg Egmore Chennai
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Redgun M
map-marker Hyderabad, Telangana

Net work is not conmecting

Always the issue is raising Net is stopping forr every few minutes,no proper technicians in our area
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Preferred solution: Let the company propose a solution

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